Running a fleet means the phones never really stop. Riders call to book and check on trips, drivers call when something goes wrong mid-shift, and agency programs expect someone to answer at any hour. Staffing all of that in-house is expensive, and missed calls mean missed trips.
Curb's operations support gives fleets a full support team behind their brand, from automated booking to live agents to 24/7 help for drivers.
A three-tier call center
Curb's call center is built in three tiers: automation, live agents and dedicated dispatchers. Fleets and health plans pay only for what each call needs, so routine requests don't cost the same as complex ones.
Automation handles a large share of the volume. With Way2Cloud Voice, 72% of inbound calls are handled with no operator, and 99% of outbound calls are automated. CARLA, Curb's virtual operator, answers calls and books trips directly into dispatch.
24/7 support for drivers
Drivers have access to Curb's support team around the clock, including in-app chat support in the Curb Driver App. When a driver has a payment, meter or app question at 2 a.m., they can get an answer without waiting for the fleet office to open. Curb also provides driver training, so drivers are set up to use the tools correctly from day one.
Built for programs that can't go down
Cities rely on this kind of support for critical services. Washington, DC has relied on Curb for WMATA's Abilities Ride program since 2017, and Curb runs a 24/7 call center for booking and managing wheelchair-accessible trips through Curb WAV Dispatch.
What it means for your fleet
- Every call answered: around the clock, without building an overnight team
- Lower cost per call: automation handles routine calls, and live agents take the rest
- Fewer missed trips: bookings flow straight into dispatch
- Drivers who stay on the road: help when they need it, plus training up front
See it live: Meet Curb's operations team at Booth 403 at TTA Mobilize 2026 in Anaheim, October 26–28, or learn more about Curb's call center and IVR.
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