Rider Support

Rider FAQs

Why Is There A Temporary Hold On My Card?

A temporary hold is placed on your payment method at booking as a way to ensure that there will be sufficient funds to cover the cost of your ride. This is not a charge, and it is automatically voided if your ride has been canceled. Depending on your bank/credit card company's policy, the hold will be removed within 3 to 5 business days.

How Do I Reset My Curb Password?

You can reset your password on the Sign In screen in the app. Please be sure to enter the email address that you used to create your account, as you will only receive a password reset email from us if you enter the correct email.

Why Did Curb Charge My Card When I Didn't Use The App?

Curb is not just an app. Curb also provides backseat credit card machines to cab companies throughout the US. You will see a charge from Curb whenever you use one of our machines to pay for a ride, even if you did not use the Curb app.

I Left Something In The Vehicle, How Do I Get It Back?

Please email our lost and found department at: lostandfound@gocurb.com
To get in touch with your driver, please be sure to include important details about your trip (i.e. curb account details, trip receipt, payment method used, etc).

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Rider Support