In an exciting development, Curb is thrilled to onboard two new fleets onto Curb's fleet software solutions – Taxi Taxi of Raleigh and Yellow Cab of Charlotte. Both owned by parent company TaxiUSA, the addition of these two fleets not only marks a significant milestone in Curb’s presence across central North Carolina, but underscores our commitment as a company to providing tailored, innovative mobility solutions.
Taxi Taxi of Raleigh and Yellow Cab of Charlotte were already utilizing Curb’s payment hardware. Curb spent time at each of the fleet’s local offices to gain valuable insights into their operations, facilitating a seamless and expedient integration onto Curb’s Way2Cloud, e-Fleet Management Software, and Call Center Dispatch systems.
Curb recently spoke with Michael Solomon, President of TaxiUSA, to hear firsthand about these fleets’ transition onto Curb’s Way2Cloud, as we look to deepen our integrations with other TaxiUSA across additional markets.
What were some pain points were you hoping to solve using Curb’s dispatch systems?
MS: With our old providers, we faced various challenges, including communication issues between devices and a lack of trip notifications to drivers to ensure successful pickups. We also needed a reliable call center and dispatch system to assist our drivers.
Describe the process of changing dispatch systems.
MS: Making changes to the ecosystem that is the backbone of our taxi operations is always a complex task, especially when implementing these changes across multiple cities, each with its unique needs and diverse teams.
The transition to Curb’s Way2Cloud Dispatch required meticulous planning and execution on multiple fronts. Firstly, it was imperative to ensure that everyone on both the Curb and TaxiUSA teams were fully aligned. This alignment was crucial in understanding and meeting the distinct requirements of our operations in different cities.
How did Curb work with the fleets directly to make this transition?
MS: Curb took the time to engage with each of our departments comprehensively, ensuring that their solution was not just a one-size-fits-all but was tailored to the specificities of our varied operations. Curb’s Call Center team was especially helpful, placing additional dispatchers online to assist drivers with system questions, which helped avoid downtime and additional training to make things as expedient as possible.
As with any major operational shift, budgetary constraints are also a primary concern. Curb demonstrated an understanding of this from day one and worked closely with us to ensure that the transition and ongoing operations were within our financial framework, helping us meet all our budgetary requirements without compromising on quality or functionality.
What about Way2Cloud made it an ideal solution for these fleets?
MS: The customization of the new software and support systems was vital to meeting the unique demands of our contracts and the needs of our contract drivers while adding an integrated fleet maintenance management system. This customization was not just about the present requirements but also about anticipating future needs. The commitment from Curb to ensure that the software would evolve alongside our growing and changing needs was a significant factor in our decision-making process.
Furthermore, Way2Cloud integrating with AI partners has been a game-changer as it learns customer booking habits. By leveraging machine learning algorithms and data analytics, Curb's AI partners bring a much-needed level of automation and efficiency to our operations.
Curb's dedication and expertise not only made the transition seamless but have also set the stage for continued innovation and efficiency in our operations.