Dispatch & Management

Call Center
+ IVRCX

Curb's Call Center provides affordable and full-service coverage across automation, live agents, and dispatcher. Fleets and health plans pay per call answered.

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Three tiers.

One call center.

Only pay for what you use.

Affordable Call Center solutions to complement or replace existing operations.

Dispatch & Routing

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Per-call pricing. You only pay for calls that are actually answered. No hourly fees, no long-term commitments, no cost if no calls come in.

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Dedicated phone number per account for seamless patient experience.

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Curb can begin handling your calls within days.

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Call answering service, dispatching, overflows and night shifts.

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24/7/365 Operations: dedicated Call Center with experts trained in transportation dispatch.

The Call Center is powered by IVRCX,
Curb’s smart IVR platform.

100+

Cities

1M+

Healthcare Rides

4X

Booking Growth

72%

Call Automation

$52K+

In Technology Automation Savings

88%+

Trip Completion

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Tier
IVRCX
 Automation

Routine Bookings, Status Updates, Delay Alerts, Advance Reminders, Open-Time Release.

$0.45/booking
$0.30/trip-related call

Tier
Live Agents 
(24 x 7)

Identity Verification, Trip Exceptions,
Lost & Found, Complaints.

$0.85/call

Tier
Shared 
Dispatcher

Trip Assignment and exception handling across multiple fleets.

$4.00/hour

Tier
Dedicated 
Dispatcher

Focused exclusively on your fleet.

$10.00/hour

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What our clients say:

“Curb has been essential in scaling Yellow Cab of San Francisco. Their industry knowledge and reliable hardware and software have been vital. Features like Pair and Pay consistently enhance the passenger experience, and we look forward to continuing our partnership.”

Chris Sweis, CEO, Yellow Cab of San Francisco

“We have relied on Curb's credit card technology for over 25 years and its dispatch services since 2019. Curb's commitment to technology and reliability offers a competitive edge by providing accurate dispatch information to both customers and drivers."

Joe Davis, President, Yellow Cab in Broward County and Tallahassee

“In 2019, we partnered with Curb for dispatch operations, utilizing Way2Cloud and their Call Center. With Curb’s support and the Curb Flow integration, we’ve recovered from COVID-19 and are now completing more trips than ever.”

Seroj, President, Beverly Hills Cabs

"Curb products have made our business more efficient, and the credit card processing is reliable, even in the intense Las Vegas heat."

Lucky Cab, Las Vegas

"We've partnered with Curb's call center to manage our dispatch operations, and their dedication to delivering exceptional service—for both our clients and drivers—has been outstanding. We're thrilled to begin receiving Curb Flow trips and to open up exciting new revenue opportunities for our drivers."

Alex Rosayn, Metro Cab / Yellow Cab West Palm Beach, FL

Leveraging Curb’s premier dispatch software Way2Cloud and their advanced IVR and call center solutions have been pivotal in scaling our business with remarkable efficiency and cost-effectiveness. Our drivers are also benefiting from the added revenue stream that Curb Flow consistently delivers.

Leon Satanovsky, President Independent Taxi Los Angeles, CA

Our transition to Curb was a multifaceted endeavor that required them to have a deep understanding of our needs, meticulous planning, and a commitment to ongoing evolution and cost-effectiveness. Curb's dedication and expertise not only made our transition seamless but have also set the stage for a continued innovation and efficiency in our operations.

Michael Solomon, President of Taxi USA

Want a live demo of our fleet software?

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