Careers at Curb
Supply Operations Manager
Job Description
The Supply Operations Manager will spearhead the growth of our driver supply in Boston and be able to identify key insights by studying and understanding the nuances of our drivers and competitors. You must be a highly motivated, entrepreneurial, and a creative out-of-the-box thinker. You must be detail-oriented and organized but also excited to roll up your sleeves. You must be a data-driven decision-maker, someone who can drive decisions based on analytics.
The ideal candidate is someone who thrives in a high pace environment, working cross-functionally with multiple external partners and stakeholders to execute on projects simultaneously. As a strategic leader, you will be responsible for developing market-specific functional business strategies dealing with regulation, operational procedures, growth, scale processes, identifying operational weaknesses and opportunities, and working with our product team to help develop, pilot, and launch new features.
Responsibilities
- Lead the growth of our driver supply within Boston.
- Take a data-driven approach to identify, present, and implement business/operational issues and strategies.
- Source feedback from drivers to help guide and make recommendations to senior management.
- Collaborate with our marketing team to launch user acquisition, engagement, and awareness campaigns.
- Further develop our relationships with taxi and/or FHV bases/fleets within Boston / surrounding cities.
- Working cross-functionally to implement and refine processes to ensure our mobility services are operating efficiently to achieve target KPIs, with a keen sense of profitability.
- Problem solve. We operate a technology platform that delivers service to passengers in dynamic urban environments. We encounter new challenges each day, and you must be ready to solve them as fast as they happen.
Requirements
- Bachelor’s Degree
- A minimum of 3 years of relevant experience in investment banking, consulting, mobility, paratransit, non-emergency medical transportation, two-sided marketplaces, business operations, or experience in a startup environment.
- Experience in relationship management with both external and internal stakeholders. Sales or participation in the sales process is a plus.
- A healthy balance of analytics, project management, and interpersonal skills.
- Ability to wear many different hats and solve complex problems, exercising good judgment swiftly in an environment of rapid change and evolving priorities
- Ability to learn new skills and grow with the role. As Curb continues to expand, this role will be charged with leading additional projects and market expansions.
- Exceptional Excel/data management skills, comfort learning, and using new software tools.
- Clear communications style (written and verbal) and strong interpersonal skills. Ability to build relationships, lead a team, manage employees, and create a hard-working but fun workplace – experience with third-party and independent contractor workforces a plus.
Benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- 15 days PTO + 10 paid holidays + 10 sick days
- 401(k) matching
- Pre-tax commuter benefits, HSA, FSA, Dependent Care
- 16 weeks paid maternity leave, 6 weeks paid paternity leave – biological, adoptive, and foster parents are all eligible
Curb is proud to be an equal opportunity employer.
