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Program Manager Mobile Health

Full time
Work From Curb Office
Location:
boston

Job Description

The Program Manager will be working with Curb’s mobile team and spearhead our paratransit operation in Boston with the cities transit agency, and be able to identify key insights by studying and understanding the operational nuances of the program, regulatory/compliance processes, best case economical outcomes, and our drivers. You will be Curb’s liaison and maintain the day to day relationship with the agency. You must be a highly motivated, entrepreneurial, and a creative out-of-the-box thinker.

The ideal candidate is someone who thrives in a high pace environment, working cross-functionally with multiple external partners and stakeholders to execute on projects simultaneously. Has a background in paratransit and/or non-emergency medical transportation. 

Is a data driven decision maker, who is able to use analytics to make recommendations to senior management.

Responsibilities

  • Lead and grow Curbs paratransit program in the city of Boston.
  • Take a data-driven approach to identify, present, and implement business/operational issues and strategies.
  • Source feedback from drivers to help guide and make recommendations to senior management.
  • ● Manage monthly/quarterly/annual reports.
  • Ensure that Curb is in compliance with any regulatory / program specific requirements pertaining to the paratransit program.
  • Working cross-functionally to implement and refine processes to ensure our mobility services are operating efficiently to achieve target KPIs, with a keen sense of profitability.
  • Problem solve. We operate a technology platform that delivers service to passengers in dynamic urban environments. We encounter new challenges each day, and you must be ready to solve them as fast as they happen.

Requirements

  • Bachelor’s Degree
  • A minimum of 3 years of work experience. Preferably in mobility, paratransit or nonemergency medical transportation.
  • Experience in relationship management with both external and internal stakeholders.
  • A healthy balance of analytics, project management, and interpersonal skills.
  • Ability to wear many different hats and solve complex problems, exercising good judgment swiftly in an environment of rapid change and evolving priorities
  • Ability to learn new skills and grow with the role. As Curb continues to expand, this role will be charged with leading additional projects and market expansions.
  • Exceptional Excel/data management skills, comfort learning, and using new software tools.
  • Clear communications style (written and verbal) and strong interpersonal skills. Ability to build relationships, lead a team, manage employees, and create a hard-working but fun workplace – experience with third-party and independent contractor workforces a plus.

Benefits

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • 15 days PTO + 10 paid holidays + 10 sick days
  • 401(k) matching
  • Pre-tax commuter benefits, HSA, FSA, Dependent Care
  • 16 weeks paid maternity leave, 6 weeks paid paternity leave – biological, adoptive, and foster parents are all eligible

Curb is proud to be an equal opportunity employer.