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We offer competitive salaries, great benefits, and opportunities to solve problems

Office Administrator

Full time
Work From Curb Office
Location:
Chicago, IL

Job Description

Reporting to the Director of Dispatch and Contact Center Operations, the WAV Dispatch Supervisor will monitor WAV trips, assign trips to drivers, assist the driver to locate the passenger, assist with lost and found inquiries, manage fast lane ticket inquiries from drivers, record customer, and driver complaints. As a dispatcher supervisor, you must also have excellent customer service and communication skills.

Responsibilities

  • Field inbound calls from drivers and customers
  • Communicate driver, customer, dispatching issues to upper management
  • Resolve fare issues between drivers and customers
  • Document complaints and report
  • Place orders for customers seeking WAV transportation
  • Assign trips to drivers
  • Resolve issues regarding incentives/fast lane vouchers
  • Prepare reports for different departments or upper management
  • Provide clerical support when needed

Skills or Ability

High School degree or GED is required. Excellent geographical knowledge Chicago, Illinois is a plus. Any previous dispatching experience is preferred.

  • Proven experience as a dispatcher or similar position
  • Experience in customer service is required
  • Experience with Cloud-Based Dispatch system a plus
  • Experience dispatching for a transportation company is a plus
  • Outstanding communication and interpersonal skills
  • Proficient in MS Office or Google Docs
  • Excellent problem-solving ability
  • Positive and patient
  • Ability to diffuse a situation between a driver and a passenger
  • Communicate effectively, both oral and written, with contract managers, co-workers, supervisors, staff, and the general public.

Benefits

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • 15 days PTO + 10 paid holidays + 10 sick days
  • 401(k) matching
  • Pre-tax commuter benefits, HSA, FSA, Dependent Care
  • 16 weeks paid maternity leave, 6 weeks paid paternity leave – biological, adoptive, and foster parents are all eligible
  • Free lunch every day in the office!

Curb is proud to be an equal opportunity employer.